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What is your policy on redoing an item?
Sometimes things need a second chance! We will gladly redo an item for any reason you can think of. Whether it is for stain removal, pressing, or anything you’re not happy with, we will redo your item free of charge. In order for us to process a redo we require the original receipt attached to clothing bag and the item needs to be brought back within 48 hours of pick-up.
What happens if an item is lost or damaged?
At Rick’s we do our absolute best to ensure that 100% of your items are returned to you in better condition than they were received. In the event that something is ever lost or damaged please hold on to your original receipt for that specific order and contact our store manager. All claims and adjustments must be made within 48 hours of original pickup and be accompanied by an original receipt.