This spot wasn’t here when I brought it in!

You’re probably right. However, there are many types of stains that are not visible prior to cleaning that can be activated during the dry clean process and can leave your garment with an easily noticeable stain. These are called “invisible stains.” Invisible stains are the most frequent problem we face at the dry cleaners. These stains are caused by a reaction between the heat of our drying/pressing process and a sugar-based or oil-based stain. Sugar based stains can caramelize from the heat (causing a difficult to remove brown stain) of the process and oil-based stains can oxidize; if either happens a “new” stain that wasn’t visible prior to cleaning appears. Remember to always let a Rick’s team member know if you spilled anything on your clothing so we may give it proper attention prior to cleaning.

Common sugar-based stains: Coffee, sodas, tea, beer, milk, fruits, etc.
Common oil-based stains: Hair Spray, cosmetics, lotions, etc.

Once stains either caramelize or oxidize, it is extremely difficult and sometimes impossible to reverse the effect. However, if you spot this on one of your items, we will try our best to remove it on a redo attempt.

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